Privacy Policy

Welcome to Touchwood Laser Clinic! Owned and operated by TOUCHWOOD LASER & SKIN CLINIC LTD Company number 13317685 Registered office address 14 Frederick Road, Edgbaston, Birmingham, England, B15 1JD

This Privacy Policy provides information about the collection, processing, and protection of personal data on our website, www.touchwoodlaserclinic.co.uk, in accordance with the UK Data Protection Act (“DPA”) and the EU General Data Protection Regulation (“GDPR”).

Personal Data:

Personal data encompasses information such as names, email addresses, and user behavior. We process users' inventory data (e.g., patient names, email addresses, and phone numbers), usage data (e.g., visited pages, product interests), and content data (e.g., information from contact and booking forms).

Data Controller and Contact Information:

The entity responsible for data processing is Touchwood Laser & Skin Clinic, located at 14 Frederick Rd, Birmingham B15 1JD, United Kingdom. Contact us via email at [email protected] .uk or by phone at 07387381121 .

Legal Basis for Processing:

We process personal data for contractual obligations, legitimate interests, and with consent (Art. 6 para. 1 a GDPR). Consent can be revoked, but processing prior to revocation remains unaffected.

Data Recipients:

Access to your data is limited to those within Touchwood Laser Clinic fulfilling contractual and legal obligations. Processors (e.g., healthcare providers, IT services) may also receive data with appropriate legal and organizational safeguards.

Data Storage Duration:

We store personal data for the duration of the business relationship and comply with statutory retention periods, which range from two to six years.

Data Protection Rights:

Data subjects have rights, including information, rectification, deletion, and data portability. Consent can be revoked, and objections can be raised against processing for direct marketing.

Direct Advertising and Marketing:

Direct advertising may occur based on your consent. Marketing communication, often via email, is managed by us or contracted service providers, allowing opt-out options.

Automated Decision-Making:

We do not use fully automated decision-making except where legally required, ensuring transparency when applicable.

Obligation to Provide Data:

You are required to provide necessary data for business relationship establishment and compliance with legal obligations.

Contacting Us:

Contact details provided for enquiries will be processed and stored in our CRM system.

Account Registration:

Account data (name, email, password) is processed for account creation. Deletion is possible at any time.

Online Shop and Bookings:

Order and booking information is stored for contractual fulfillment.

Financial Data:

Financial data is handled by payment service providers, and their privacy policies apply.

Access Data and Log Files:

Server log files, including access data, are collected for security purposes and stored for a maximum of seven days.

Cookies & Reach Measurement:

Cookies information is detailed in our Cookie Policy.

Third-Party Services:

Third-party services (e.g., Google Maps, Google Fonts) may process IP addresses. Privacy policies of respective providers apply.

Social Media Presence:

Online presences on social media platforms adhere to operators' terms and conditions and data processing guidelines.

Changes and Updates:

This Privacy Policy may be updated, and users will be informed of any significant changes requiring their cooperation.

Concerns and Contact:

For privacy concerns or questions, contact us at 07387381121 or [email protected].