In these Terms and Conditions:

"Clinic", "we", "us", "our" refers to Touchwood Laser & Skin Clinic, a company registered in England and Wales (Company Number: 13317685), with registered address at 14 Frederick Road, Edgbaston, Birmingham B15 1JD.

"Client", "you", "your" refers to the person receiving or booking treatments and services.

"Services" refers to all aesthetic treatments, consultations, and related services provided by the Clinic.

"Practitioner" refers to qualified medical and aesthetic professionals employed or contracted by the Clinic.

"Treatment" includes all procedures, consultations, and follow-up care provided by the Clinic.

"Booking" refers to any appointment scheduled with the Clinic, whether online, by phone, or in person.

"Terms" refers to these Terms and Conditions as amended from time to time.

Touchwood Laser & Skin Clinic provides a range of aesthetic and cosmetic treatments including but not limited to:

Laser Treatments:

Injectable Treatments:

Skin Treatments:

Other Services:

All treatments are subject to professional consultation and medical assessment. We reserve the right to refuse treatment if deemed unsuitable or unsafe.

Mandatory Consultation:

Client Responsibilities:

You must:

Medical Conditions:

You must inform us if you have or develop:

Practitioner Discretion:

How to Book:

Appointment Confirmation:

Deposits:

Appointment Changes:

No-Show Policy:

Client Cancellations:

24+ Hours Notice:

Less than 24 Hours Notice:

Same Day / No Show:

Package Treatments:

How to Cancel or Reschedule:

Clinic Cancellations:

If we need to cancel or reschedule:

Emergency Cancellations:

Payment Methods Accepted:

Payment Timing:

Pricing:

Package Treatments:

Refunds:

Price Matching:

VAT:

Realistic Expectations:

Timeline for Results:

Treatment Courses:

Factors Affecting Results:

Maintenance:

No Guarantees:

We do not guarantee:

Professional Opinion:

Before Treatment:

General Requirements:

Laser Hair Removal:

Injectable Treatments:

Chemical Peels:

Consent Forms:

Disclosure Requirements:

You must inform us of:

Aftercare Instructions:

Common Post-Treatment Care:

Expected Side Effects:

Normal reactions include:

When to Contact Us:

Contact immediately if you experience:

Emergency Situations:

Follow-Up Care:

Informed Consent:

Common Side Effects:

Serious Complications (Rare):

Treatment-Specific Risks:

Laser Treatments:

Injectable Treatments:

Chemical Peels:

Risk Mitigation:

We minimize risks through:

Your Responsibility:

Our Liability:

To the fullest extent permitted by law:

We Accept Liability For:

We Do Not Accept Liability For:

Maximum Liability:

Insurance:

Third Party Products:

Client Responsibility:

You are responsible for:

Time Limits:

Consumer Rights:

Nothing in these Terms affects your statutory rights as a consumer under UK law.

Treatment Photography:

Marketing Photography:

Testimonials and Reviews:

Confidentiality:

Social Media:

Intellectual Property:

Gift Vouchers:

Special Offers and Promotions:

Referral Schemes:

Package Deals:

How to Complain:

If you are unhappy with any aspect of our service:

Step 1: Speak to Us

Step 2: Formal Complaint

If informal resolution doesn't work:

Step 3: Our Response

Remedies We May Offer:

Escalation:

If not resolved to your satisfaction:

Regulatory Bodies:

You can also contact:

What We Need From You:

Events Beyond Our Control:

We are not liable for failure to perform obligations due to:

During Force Majeure:

Business Closure:

In the unlikely event of permanent closure:

Entire Agreement:

Severability:

Waiver:

Assignment:

Third Party Rights:

Notices:

Governing Law:

Language:

Modifications:

Review:

Existing Bookings:

Version Control:

Notification of Changes:

Touchwood Laser & Skin Clinic

Address:

14 Frederick Road

Edgbaston

Birmingham B15 1JD

United Kingdom

Contact Details:

Phone: 07387 381121

Email: [email protected]

Website: www.touchwoodlaserclinic.co.uk

Opening Hours:

Monday - Saturday: 10:00am - 6:00pm

Sunday: By appointment only

Company Information:

Company Name: Touchwood Laser & Skin Clinic

Company Number: 13317685

Registered in England and Wales

Professional Registrations:

Emergency Contact:

For medical emergencies outside of clinic hours, please call 999 or attend your nearest A&E department.

Data Protection:

For data protection queries, contact us at the email or phone number above.

Feedback and Enquiries:

We welcome your feedback and are here to answer any questions about these Terms or our services.